Mastering Conflict Management & Resolution

9th May 2025, 10am-12pm, Santander Work Cafè 2 Triton Square, London NW1 3A

We will share powerful methodologies for win-win success through a dynamic and integrated training experience.

What is it?

It's a Training & Workshop Event that will transform how you tackle challenges.

This engaging session empowers you with a powerful methodology to approach conflict holistically—combining analytical tools with psychological insights to transform challenging situations into opportunities for growth and collaboration.

Through interactive exercises and real-life practice, you’ll learn to navigate both the technical and human dimensions of conflict, apply proven resolution strategies, and craft actionable approaches tailored to complex interpersonal dynamics. Designed for professionals across sectors, this workshop fosters empathy, influence, and outcome-oriented thinking. Don't miss the chance to master a framework that will strengthen your conflict resolution skills and elevate your leadership effectiveness.

Why is this methodology unique?

It merges data-driven, structured methods with a deep experiential and psychological approach.
Conflict isn’t only about issues and interests—it’s also shaped by emotions, perceptions, and unconscious dynamics. Effective conflict resolution requires understanding and integrating both rational and emotional drivers to reach sustainable, constructive outcomes.

Key elements of the approach:

A structured pathway to resolution: Based on preparation, reframing, active listening, and joint problem solving—ensuring clarity and shared commitment.
Emotional intelligence as a core skill: Managing your emotions—and understanding others’—is essential to build trust, de-escalate tension, and foster long-term collaboration.
The power of body language and tone: Non-verbal communication influences how messages are perceived and plays a pivotal role in resolving misunderstandings.
Creativity in complexity: Tapping into intuitive and emotional dimensions through creative tools enables more adaptive, flexible, and human-centred solutions.

This training goes beyond standard conflict resolution techniques. By incorporating emotional awareness, structured thinking, and embodied communication, it equips you to handle conflict with confidence, empathy, and impact.

The instructors

Massimo Maltempi brings deep expertise in practical, analytical methodologies to address complex business and interpersonal challenges through structure and clarity.
Guglielmina Barbieri, Chartered Psychologist, integrates emotional intelligence, body language, and creativity into experiential learning methods that enhance conflict resolution and decision-making capabilities.

How to register

Please use the link below to sign-up for this free training course: